American Airlines is currently seeking passionate and dependable individuals to join our team as Remote Customer Representatives. In this role, you’ll assist customers with reservations, travel inquiries, policies, and problem resolution—all from the comfort of your home. This is your opportunity to be the voice of a global brand while enjoying a flexible and rewarding work environment.
What You’ll Do
- Provide excellent customer support via phone, chat, and email
- Assist passengers with flight bookings, itinerary changes, and general inquiries
- Resolve issues with empathy, professionalism, and efficiency
- Stay informed on airline policies, procedures, and promotions
- Work in a virtual team environment with performance-based goals
What We Offer
- 100% Remote Position – No commute required
- Competitive Pay ($35.5/hr.) and performance incentives
- Paid Training and continuous support
- Employee Travel Perks and benefits
- Career Growth within a leading global airline
Requirements
- High school diploma or equivalent (required)
- Previous customer service or call center experience (preferred)
- Strong verbal and written communication skills
- Comfortable working with computers and CRM tools
- Reliable internet connection and quiet work environment
- Must be legally authorized to work in the United States
Ready to Start Your Journey?
We’re excited to welcome new team members to our growing remote workforce. Apply today and become a part of the American Airlines family—without ever leaving home.
